T&C 

GENERAL TERMS AND CONDITIONS

1. General Information

1.1. General information about the dance school – trade name: RDS ART Group s. r. o., with its registered office at Laurinská 213/14, 811 01 Bratislava, Company ID: 45 315 621, company registered in the Commercial Register of the District Court Bratislava III, Section: Sro, Insert No.: 62644/B (hereinafter also the “dance school”), in the operation of which these General Terms and Conditions (hereinafter the “GTC”) apply to relations with customers, participants (as defined below).

1.2. These GTC apply equally to natural as well as legal persons who are customers and/or participants (as defined below) of the Company.

2. Definitions of Terms

2.1. Customer, participant means any natural person or legal entity who expresses interest in the services provided by the dance school; in person, by order or by registration via the website www.rdsartgroup.sk.

2.2. Customer account – each customer is required to create their personal account via the website www.rdsartgroup.sk, where they provide their contact details (first name, last name, address, telephone number and e mail address), then confirm consent for the processing of personal data as well as consent to the general terms and conditions of the dance school.

2.3. Customer card – each customer receives, after setting up an account, their customer card, which they will present at each visit to the dance school at reception upon arrival. The customer card also serves as a card which allows access to the individual premises of the school as well as lockers in the ladies’ and men’s changing rooms.

2.4. Single entry – OH (open hour) – entitles the customer to their single participation in a class organised or mediated by the dance school.

2.5. Course means a group of dance classes or exercise sessions for children and adults, which are limited by the number of participants and the time duration of the course – start date and end date of the course.

2.6. Multi entry pass (permanentka) means a given number of prepaid lessons in the dance school (open dance or sports classes), which are limited by number of lessons as well as by time limit, whereas the customer may redeem this prepaid number of lessons in the dance school within three months from the date of purchase of the pass.

2.7. Membership means an unlimited number of single entries to dance classes and exercise sessions within the time period specified for each type of membership according to the current price list of the dance school. Membership relates to all OH for adults (open hours) in the schedule of dance classes and exercise sessions of the dance school except courses for adults. Limitation of number of lessons in one day for 1 month and 3 month membership: with the purchased membership it is possible to attend 2 free lessons during one day (any further lessons the customer pays in full).

2.8. Workshop / master class means a one‐time event of the dance school in a dance or sports area with a predetermined time duration (number of hours and/or days) and at a price determined in advance by the dance school. Purchased multi entry pass or membership may not be used for a workshop / master class.

2.9. Services mean single entries, courses, multi entry passes, membership or workshop/master class according to the definitions above.

3. Purchase of Services

3.1. Purchase of a single entry to a dance or movement class or a course is possible electronically via www.rdsartgroup.sk or in person at the dance school reception. At the moment of purchase of the single entry/entries, the customer declares that they have familiarised themselves with these GTC and agree to them.

3.2. The offer of classes and courses for adults and children is published on the school’s website or through other promotional channels.

3.3. By registering at the dance school the customer confirms that they have fully and thoroughly familiarised themselves with these GTC and that they unconditionally and fully agree to them.

3.4. By purchasing, the customer further confirms that they have fully familiarised themselves with the school’s operational rules and safety regulations of the event venue and that they are aware of their health condition; by consenting to these GTC they confirm that at the time of giving consent their health condition does not prevent them from using the services of the organiser.

4. General Rules

4.1. The scope and character of individual events, including their prices, are given by the current offer and price list of the dance school valid at the time of purchase of the service. Dates and times of individual events are governed by the schedule on the website www.rdsartgroup.sk as well as information on the school’s social networks. It is the customer’s own interest duty to monitor this information in the course of time and timely acquaint themselves with any changes.

4.2. Each customer is required to create their own customer account, when doing so they confirm consent to these GTC according to point 3.3 of these GTC as well as consent to the processing of personal data and consent to the creation and recording of a photograph of the customer for their identification in the manner and to the extent according to the valid legal regulations.

4.3. After creating their own account on the website www.rdsartgroup.sk each customer will be issued a customer card, which shall serve to record their visits to the dance school, purchase of the offered services and in case of existing credit on the card also for payment of the offered services and goods. Together with the customer card, a unique QR code will be created and assigned to the customer’s account, which the customer may present the same as the customer card.

4.4. When arriving at the dance school each customer is required to present their customer card or their QR code at the reception of the dance school.

4.5. The customer card is non‐transferable, it may only be used by the person in whose name and data the card was issued.

4.6. If the customer forgets their customer card upon visit to the dance school, the dance school is not obliged to grant them the requested service, as it is the duty of each customer to present the customer card at each school visit.

4.7. The dance school does not accept responsibility for items stored outside designated areas in the premises of the dance school, especially valuables. Lockable lockers in the changing rooms are provided by the dance school for the storage of personal items.

4.8. The dance school reserves the right to change the instructor of a class (e.g., substitution), or to cancel a class. If the dance school must cancel a class, it will inform the registered customer about the cancellation and the payment already made by the customer for the class will be compensated by the dance school in the form of credit usable for another dance class or goods offered at the dance school, and within 3 months from the credit being credited to the customer. In addition to this compensation, the customer will receive 1 single entry free of charge, which may be used at the dance school for services within 3 months from the date of issuance of the free single entry to the customer.

5. Single Entry

5.1. The condition for participation in OH (open hours) for children and adults is reservation or purchase by the customer of the selected dance class or exercise via the dance school’s website www.rdsartgroup.sk or purchase of the given dance class or exercise directly at the reception of the dance school in cash/by payment card. Single entries (OH) are divided into: entry for a 60 min lesson, entry for a 75 min lesson, entry for a 90 min lesson, entry for a children’s lesson. Prices of individual lessons may differ based on their duration, difficulty, instructor, etc. Prices of individual dance lessons and exercise are listed in the price list on the school’s website.

5.2. A single entry purchased online through the customer account is non‐transferable. It may only be used by the customer who purchased the given dance class or exercise.

5.3. In case the customer cannot attend the purchased single lesson, they are obliged to inform the dance school by telephone or e mail at the contact details listed on the school’s website, at the latest 12 hours before the planned start of the purchased lesson. In the event that the customer announces non attendance at the purchased lesson less than 12 hours before the planned start, the dance school shall apply a cancellation fee of 100% of the price of the purchased lesson.

5.4. In the event of unannounced non attendance of the customer at the purchased lesson, the dance school provides no financial compensation.

5.5. If the customer cancels their participation in the purchased lesson more than 12 hours before the start of the purchased dance lesson or exercise, the amount paid for the cancelled lesson will be refunded to the customer in the form of credit to the customer’s account. This credit may then be used by the customer for a subsequent reservation of a selected lesson or exercise. In this case the dance school does not provide financial compensation, except in individual cases where the customer submits to the dance school a medical certificate stating that they could not attend the purchased lesson for health reasons which arose or occurred in the period between the purchase of the lesson and the expected time of its execution.

5.6. In case of unforeseen circumstances and closure or restriction of operation of the school, the validity of the remaining credit is extended by the period during which the operation of the dance school is restricted and the credit may be used by the customer after its reopening.

6. Multi entry Pass (Permanentka)

6.1. Available are passes for 10 5 3 single entries and their validity is 3 months from the date of purchase of the pass. Entries on the pass may be used for 60 min lessons as well as for 75 min lessons. The pass does not apply to courses and to lessons lasting 90 min (or costing more than €10). These lessons are marked in the schedule with the abbreviation OH+. Lessons lasting 90 min (OH+) must be paid for separately at the given hourly price. The general terms and conditions set out in point 5 apply to the single entries included in the pass.

6.2. The pass may be purchased online via www.rdsartgroup.sk or in person at the dance school reception in cash or by payment card. The price of the pass is stated on the dance school’s website.

6.3. The pass is non transferable and in the event the customer does not utilise the pass in full during its term (3 months from purchase), the remaining entries on the pass expire on the day of expiry of the pass. The dance school does not provide any financial compensation in this case, except in individual cases where the customer submits a medical certificate to the dance school stating that a certain period could not be used due to health reasons that arose or occurred in the period after purchase of the service. Such a certificate must be submitted to the dance school no later than 3 business days from the date the health reasons preventing the use of services occurred; otherwise the customer is only entitled to compensation for that part of the period of non use from the day when the customer submits the medical certificate (and not from the day when the health reasons arose). Compensation in these individual cases is decided by the dance school on the basis of the customer’s request, which the customer must send by e mail to recepcia@rdsartgroup.sk.

6.4. In case of unforeseen circumstances and closure or restriction of operation of the school, the validity of the pass is extended by an appropriate number of days during which operation of the dance school is restricted.

6.5. The 10 entry pass is not tied to a specific lesson. The client has the option to use the entries for any open hours in the current schedule during the validity of the pass. In the case of cancellation of a specific lesson (e.g., due to illness of the instructor, technical or organisational reasons) the client has the option to use the remaining entries for other lessons of their choice within the current offering listed in the class schedule.

Failure to use all entries due to personal preference for a specific lesson is not grounds for financial compensation or extension of the validity of the pass, since the option of replacement through other open classes was available.

7. Courses

7.1. The condition for participation in courses for children or adults is purchase of the entire course. By purchasing such a course the customer is entitled to participate in all lessons of the given course. Purchased courses are non‐transferable and have specified validity. Participation in courses is not possible by way of single entries. Exceptions are specific cases agreed with the dance school. Courses may be divided into levels of difficulty – for beginners (BEG), intermediate (INT) or advanced (ADV).

7.2. Current course prices are published on the dance school’s website.

7.3. Lessons which do not take place during holidays or school breaks are not included in the course price. Customers will be informed and alerted by e mail, telephone or via social networks about lessons not taking place during holidays and school breaks.

7.4. Course payment: the course can be paid online via the website www.rdsartgroup.sk or in person at the reception of the dance school in cash or by payment card.

7.5. Unused lessons in a course may not be used in subsequent or repeating courses. In the event of a customer’s non‐attendance at a lesson/lessons of the course the organiser provides no financial compensation or replacement for unused entries. In the event of long term health problems which prevent the participant from attending the course for a longer period, compensation for non attendance will be decided individually by the organiser, on the basis of a medical certificate and submission of a request by the customer to e mail recepcia@rdsartgroup.sk.

7.6. If the customer decides after purchasing the course but before its start not to attend the course, the organiser is not obliged to refund the amount paid by the customer. In this case the organiser may allow, by agreement with the customer, change of the course date, transfer of the course to another person who will subsequently attend the course or may compensate the amount paid by the customer in the form of a pass for OH (open hours) in the dance school’s offering with a number of entries corresponding to the amount paid for the course. In this case the customer, only on the basis of a written request sent to e mail recepcia@rdsartgroup.sk, may cancel their participation in the course no later than 7 days before the start of the course. If the customer cancels their participation in the course later, i.e. less than 7 days before the course start, they will be compensated only 70% of the course price. In the event the customer decides to end the course during its term, they will be compensated 70% of the remaining lessons of the course, from the day of submission of the written request. The customer will be informed by e mail or telephone about the deadline by which they may use the offered compensation. After the given deadline, the compensation chosen by the customer loses validity and expires.

7.7. In the event of non use of all dance lessons and/or services to which the customer is entitled under the purchased course without notifying the dance school within the stated deadline, or without notifying the dance school at all, the dance school provides no financial compensation in these cases, except in individual cases where the customer submits to the dance school a medical certificate that a certain period could not be used for health reasons which arose or occurred in the period after purchase. Such certificate must be submitted to the dance school no later than 3 business days from when the health reasons preventing the use of services occurred; otherwise the customer is only entitled to compensation for that part of the period of non use from the day the customer submits the medical certificate (and not from the day when the health reasons arose). Compensation in these individual cases is decided by the dance school on the basis of the customer’s request, which the customer must send by e mail to recepcia@rdsartgroup.sk.

7.8. In the event of unforeseen circumstances the provider reserves the right to the following changes in courses:

– change of dance hall, division of participant groups (e.g., in case of higher attendance)

– substitution of instructor in justified cases, or change of instructor

– cancellation of lesson in unforeseen situations

– temporary interruption of course in unforeseen situations – change of course date

– complete cancellation of course in unforeseen situations – in such case the dance school will refund the amount paid in an appropriate amount

Participants in the course will be informed of changes in writing or by telephone and in the event of cancellation of a lesson or temporary interruption of a course customers will be provided with a replacement date. The replacement date will be arranged after communication with the instructor or set by the organiser, and customers will be informed of the replacement date in advance by e mail, via social networks or by telephone. In these cases the customer is not entitled to financial compensation.

8. Membership

8.1. The dance school provides its customers with the following types of membership: monthly membership and three month membership.

8.2. The validity of the membership starts on the day the membership is purchased and lasts for one month or three months from its purchase, depending on the type of membership purchased.

8.3. Based on the purchased membership the customer may attend any dance lessons or exercise sessions for adults from the dance school’s offering lasting 60 min or 75 min (marked in the schedule by the abbreviation OH). Membership does not apply to courses and to lessons lasting 90 min (or costing more than €10). These lessons are marked in the schedule by the abbreviation OH+. Lessons of 90 min (OH+) must be paid for separately at the given price. Students of conservatories and university-level art schools and pensioners have a 20% discount on 1 month and 3 month membership, available in our store. The discount may be applied at purchase at the reception. Students with an ISIC card have a 10% discount on 1 month and 3 month membership available in our store. The discount may be applied at the reception at purchase. Limitation of number of lessons in one day for 1 month and 3 month membership: with the purchased membership it is possible to attend 2 free lessons during one day (all further lessons the customer pays in full). Applies from 24.4.2024.

8.4. The membership is non transferable and intended for adult classes. It may only be used by the customer who purchased the given membership via their customer account or customer card.

8.5. Membership may not be transferred to another person nor cancelled during its validity. In the event the customer does not utilise the services they are entitled to under the purchased membership, they are not entitled to financial compensation except in individual cases where the customer submits a medical certificate to the dance school stating that a certain period could not be used due to health reasons that arose or occurred in the period after purchase. Such certificate must be submitted to the dance school no later than 3 business days from when the health reasons preventing the use of services occurred; otherwise the customer is only entitled to compensation for that part of the period of non use from the day the customer submits the medical certificate (and not from the day when the health reasons arose). Compensation in these individual cases is decided by the dance school on the basis of the customer’s request, which the customer must send by e mail to recepcia@rdsartgroup.sk.

8.6. If the customer is not able to use the membership in full through no fault of their own due to the dance school’s fault, the organiser is obliged to extend the validity of the customer’s membership by the period during which the customer could not use it due to fault of the dance school.

8.7. In case of unforeseen circumstances and closure or restriction of operation of the school, the validity of the membership is extended by an appropriate number of days during which the operation of the dance school is restricted.

9. Price and Payment Terms

9.1. The price of services is stated in the dance school’s price list available on the school’s website valid at the time of service order or registration, unless an alternative price has been agreed. The specific price of the selected service is always stated on the customer’s payment document, sent, available online or collected in person by the customer. The price of services is stated inclusive of VAT.

9.2. The price may be paid in the following ways:

(i) in person (cash or payment card);

(ii) via payment gateway and online by card;

(iii) by bank transfer;

(iv) by gift voucher.

PRICE LIST CHANGE – from 20.12.2024

10. Gift Vouchers

10.1. The current offer of gift vouchers is listed on the website of RDS ART Group here: https://www.rdsartgroup.sk/eshop?k=darcekove-poukazy

10.2. Gift vouchers can be purchased online on the website https://www.rdsartgroup.sk/ as well as at the address and location of the school RDS ART Group, Laurinská 14, Staré Mesto – Bratislava at the reception on the 4th floor (payment possible by cash or payment card).

10.3. Gift vouchers may only be used for the service or goods shown on the given gift voucher. Changing the use of the gift voucher is not possible.

10.4. Each gift voucher has an assigned identification number. On purchase at the reception the customer is informed of the voucher’s ID number. In the case of online purchase of a gift voucher via the website, the customer will be notified of the voucher’s ID number by reception by e mail. This number must be presented at the reception when redeeming the voucher.

10.5. The voucher may be activated only on site at the school’s reception on the 4th floor. To activate and use the voucher, the identification number of the voucher must be provided at reception.

10.6. The validity of the voucher is 1 calendar year from its purchase. In the case of a gift voucher for a multi entry pass, the pass as well as entries on the pass are activated upon voucher activation at the school reception. The validity of the entries is 3 months.

10.7. When using vouchers for individual lessons (singing, acting) it is necessary to contact the reception to arrange the date of the individual lesson as well as the instructor. For a massage voucher it is also necessary to contact the reception to arrange the date of the massage.

10.8. A gift voucher may not be cancelled nor may the value of the voucher be transferred to the customer’s account in the form of credit (monetary amount).

11. Workshops

11.1. The condition of participation in a workshop is purchase of the workshop online via the website www.rdsartgroup.sk or in person at the reception of the dance school in cash or by payment card. By purchasing a workshop the customer is entitled to attend the workshop.

11.2. Current prices of workshops and further information are published on the dance school’s website.

11.3. In case of the customer’s non attendance at the workshop the organiser provides no financial compensation or other form of replacement.

11.4. In case of health problems which prevent the customer from participating in the workshop, compensation for non attendance will be decided individually by the organiser, on the basis of a medical certificate and submission of a request to e mail recepcia@rdsartgroup.sk, and no later than 24 hours before the start of the workshop.

11.5. The dance school allows also the transfer of the workshop to another person in case the customer cannot attend the purchased workshop for health reasons. In this case the customer must send, no later than 24 hours before the start of the workshop, a request to e mail recepcia@rdsartgroup.sk for transfer of the workshop to another person together with a medical certificate.

11.6. In case of unforeseen circumstances the organiser reserves the right to the following changes:

1. change of dance hall or event venue;

2. change of instructor in justified cases;

3. cancellation of the workshop in unforeseen situations, or change of the workshop date.

Participants in the workshop will be informed of any changes in writing or by telephone. In the event of cancellation of the workshop the amount paid for the workshop will be refunded to participants. Customers for whom the new date of the workshop (in case of change) is not suitable will also have the amount paid for the workshop refunded. In this case transfer of the workshop to another person is also possible, about which the organiser must be informed in writing by a request sent to e mail recepcia@rdsartgroup.sk.

12. Employee Benefit Cards

12.1. Multisport

The Multisport card may be used for all morning exercises and yoga from the current offering of the dance school during working days. The card is not valid on weekends and holidays.

12.2. UpBalansea

The UpBalansea card may be used for all morning exercises and yoga from the current offering of the dance school during working days and on Saturday morning. The card is not valid on Sunday and holidays.

13. Rental Terms and Cancellation Conditions

13.1 Deposit:

A deposit of 100% of the total rental amount is required at the time of reservation. The reservation becomes valid only after the payment has been received. The deposit is non-refundable.

13.2 Change of Date:

In the event of unforeseen circumstances (e.g. health-related reasons), it is possible to reschedule the reservation, but no later than two (2) weeks before the planned event. After this period, changes are not permitted.

13.3 Cancellation of Reservation:

A reservation may be cancelled no later than one (1) month before the scheduled date.

13.4 Operating Conditions:

The lessor ensures the proper technical and hygienic condition of the premises but does not guarantee complete silence within the building during the rental period. Other regular activities may take place in the building, which may be accompanied by music or other sounds.

13.5 Request for Complete Silence:

If the client requires complete silence throughout the entire building during the rental, this request must be communicated in advance. In such a case, the lessor will block access to the other studios, and the client agrees to compensate for the lost profit resulting from the cancellation of regular classes. The amount of this fee is determined individually based on the scope of the affected hours.

13.6 Interconnected Studios:

The dance studios located on the 5th and 6th floors are interconnected. If the client requires complete silence or wishes to prevent other persons from passing through the rented space, it is necessary to also rent the adjacent studio. The adjacent studio can be rented at a discounted rate upon agreement with the lessor.

13.7 Return of Premises:

The client is obliged to return the premises in their original condition after the rental period — cleaned, with all equipment returned to its original place, and without leaving any personal belongings. If the premises are not returned in proper condition, the lessor is entitled to charge the costs of restoring them to their original state.

13.8 Safety and Hygiene Rules in the Studios:

The consumption of food and beverages is strictly prohibited in all studios (except for closed bottles of water). For safety reasons, it is forbidden to perform handstands, acrobatic movements, or lean against the mirrors in any way.

13.9 Consumption of Alcohol and Narcotic Substances:

The consumption or presence of alcoholic beverages and narcotic substances is strictly prohibited within the premises of the House of Art. The lessor reserves the right to immediately terminate the event if such activity or presence is detected, without any refund of the rental fee. The lessor also reserves the right to contact the relevant authorities if necessary.

13.10 Noise and Client’s Responsibility:

The House of Art premises are located in the city centre. In the event that excessive noise results in a visit from the municipal police, the lessor bears no responsibility for the situation. The client agrees to cover any fines, penalties, or fees imposed by the municipal authorities or other competent bodies as a result.

13.11 Balcony Access:

Access to balconies is strictly at the client’s own risk. The lessor is not liable for any injuries or damages caused by negligence or inappropriate behaviour on the balcony.

14. Ideas, Suggestions and Complaints

14.1. The customer may send any of their ideas and suggestions for improvement of the dance school electronically to e mail address office@riverparkdanceschool.sk.

14.2. Any complaints may be reported by the customer to the dance school in person or by e mail at office@riverparkdanceschool.sk. After evaluating the complaint the dance school will inform the customer of the possible solution of the problem or of the result of the investigation.

15. Final Provisions

15.1. The dance school reserves the right to change and/or update these GTC at any time. Their current wording will always be available on the dance school’s website and will come into effect on the date of its publication.

15.2. The rules of the dance school’s e shop and information on the processing of customers’ personal data constitute separate documents available on the school’s website in their current wording.

15.3. If any provision of these GTC becomes invalid or ineffective, the validity of the other provisions remains unaffected and the validity and effectiveness of the GTC as a whole continue to apply with the exception of the invalid or ineffective articles. Invalid or ineffective provisions of these GTC will be replaced by the dance school by such valid or effective provisions which correspond as closely as possible to the meaning and purpose of the invalid or ineffective provisions.